Terms and Conditions

The below outlines the terms and conditions on which we grant you access to our website www.vqonstock.com and the terms and conditions under which we supply the products listed on www.vqonstock.com to you. Please read these terms and conditions carefully before continuing to use our site and ordering any products from our site. We may change these terms at any time so please review them regularly to ensure you are aware of any changes. The terms and conditions do not affect your statutory rights as a consumer.

Who we are and how can you contact us?                                                      

This site and our services are operated by Vanquish Operations Ltd. t/a VanquishOps. If you have any questions about this Privacy policy or want to exercise your rights set out in this Privacy policy, please contact us by email at orders@vanquishops.com. Vanquish Operations t/a VanquishOps is an English company with registered company number 10497962, whose registered office is at 47 Marylebone Lane, London, W1U 2NT.

Use of our site

You may not copy, reproduce, republish, download, post, make available to the public, or otherwise use Our Site content in any way except for your own personal, non-commercial use. All images, text and design on Our Site are owned by Vanquish Operations Ltd. All brand names, product names and titles are trademarks or trade names of Vanquish Operations Ltd. Any use of our site content require prior written permission of VanquishOps.

Under no circumstances will VanquishOps be liable for any loss or damage arising from the use of Our Site or from any goods purchased hereunder, including but not limited to:

  • Loss of data
  • Loss of revenue or anticipated profits
  • Loss of business
  • Loss of opportunity
  • Loss of goodwill or injury to reputation
  • Losses suffered by third parties; or
  • Any damages arising from the use of Our Site regardless of the form of action

Links on our site may lead to other websites. VanquishOps accepts no responsibility for the content, accuracy or function of such websites nor does VanquishOps endorse the contents of such sites.

How the contract is formed between you and VanquishOps

All orders are subject to acceptance by us, and we will confirm our acceptance to you by sending you an e-mail confirmation. The contract between us will only be formed when we send you the order confirmation.

Cancellation

You have the right to cancel your Contract with us up to 14 days after receipt of your delivery. Please note that we are unable to cancel, refund or exchange the products listed below unless they are faulty or not as described.

If you have been charged for the items, you will receive a refund for the price paid for the products plus standard delivery costs but this will exclude the cost of the return of the products to VanquishOps. If you opted for a premium delivery method, you will be refunded the cost of standard delivery. Should you choose to only partially cancel your order, the original standard delivery cost will not be refunded to you.

If you wish to cancel your order, please provide us with notice in writing either by post to Customer Care, VanquishOps, 29-30 Elvaston Mews, London, SW7 5HZ, or by email to orders@vanquishops.com. All cancelled products must be returned to us within 14 days of your notification to cancel. All refunds will be issued by the same method that the original payment was taken within 14 working days of receipt of the goods.

  • Products we are unable to cancel, refund or exchange:
  • Products that have been personalised for you
  • Products that are liable to deteriorate or expire quickly
  • Products that are sealed for health or hygiene reasons that have been unsealed after delivery; and
  • Products that have been used or enjoyed beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would for example handle a display item in a shop)

Tracking your order

We will send you a tracking number via email once your order has been dispatched. If your delivery hasn’t been delivered according to its estimated time please contact Customer Services on 0333 900 31 31 or email us at orders@vanquishops.com.

If you have opted for the tracked delivery you can track where it is or you can check the delivery schedule here.

Delivery

Products for London postcodes should be dispatched for next day delivery providing orders are made before 1pm. Products for UK postcodes outside London should be dispatched for two day delivery providing orders are made before 12pm. If an item is out of stock and we are unable to dispatch within this timeframe, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order. Find out more about our delivery costs and arrival times under Delivery & Returns in our footer.

We are unable to deliver to PO Boxes and don’t recommend customers order for delivery to PO Box addresses. Orders can’t be refunded if they have been sent to a PO Box address.

If we attempt to deliver to you at home and no one is there to answer, our courier will leave a card informing you how to collect your delivery. Any unclaimed or undelivered orders will be received at our Returns department and a refund will be automatically processed.

International Shipping

We are currently only able to deliver to UK addresses, with apologies for any inconvenience.

Price and Payment

The price of any Products will be as quoted on our site, except in cases of obvious error. These prices include VAT if applicable but exclude delivery costs, which will be added to the total amount in the checkout. While we make every effort to ensure the accuracy of our pricing information on Our Site, there may be occasions when these are not up to date and we reserve the right to change them without prior notice. Payment for all products must be by PayPal or the following credit or debit cards: Visa, Visa Delta, Visa Electron, MasterCard, and American Express.

Complaints

If you have any complaints about our service or product, we would very much like to hear from you. Please email us at orders@vanquishops.com or call us on 0333 900 31 31 from 9am to 5pm Monday to Friday (not including Public Bank Holidays). 

Online security

Our site is fully secure. We use a leading card processing company to make sure your card details are kept safe at all times. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transaction information is secure. Both VanquishOps and our third party payments processor are PCI DSS compliant to the highest level and maintain regular security audits.

Governing and Jurisdiction

English Law governs contracts for the purchase of Products through our site. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.